Frequently Asked Questions
Everything you need to know before hitting the trails.
Do you offer international shipping for heavy off-road gear?
Yes, we ship worldwide. Shipping costs and delivery times for heavy items like bumpers and winches are calculated at checkout based on your location and total shipment weight.
What is your return policy for installed parts?
We only accept returns on items in new, uninstalled condition within 30 days of purchase. Once a part has been mounted or used on a vehicle, it is no longer eligible for return unless a manufacturing defect is present.
How can I ensure a part will fit my specific vehicle make and model?
Each product page features a 'Vehicle Fitment' guide. We highly recommend verifying your vehicle's year, make, and model before purchasing. If you are unsure, contact our tech support team with your VIN for assistance.
Are the products covered by a warranty?
All products sold by Offroad Industries carry the full manufacturer's warranty. We also provide a 12-month craftsmanship guarantee on all Offroad Industries branded hardware and accessories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm and Afterpay for larger build projects.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website. Please note that large freight items may require a scheduled delivery appointment.